APPLICATION SUPPORT OFFICER III

Banking and Insurance, Information Technology, IT & Telecom
Addis Ababa
December 18, 2023

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Job Description

Full Time Addis Ababa, Ethiopia  Addis Ababa  December 17, 2023 – December 23, 2023  Banking & Insurance – Engineering – IT & Telecom

JOB OVERVIEW

  • Salary Offer As per Company Scale
  • Experience Level Senior
  • Total Years Experience 5
  • Date Posted December 17, 2023
  • Deadline Date December 22, 2023

JOB DESCRIPTION

An Application Support Officer in banking is responsible for providing high level technical support and troubleshooting assistance to end-users of various banking applications. The officer will work closely with business analysts, developers, and project managers to ensure that banking applications are functioning properly and to help identify and resolve technical issues in a timely manner.

Major Duties and Responsibilities:

1)      Provide technical support to end-users of banking applications

2)      Respond to and resolve support requests from internal and external customers

3)      Troubleshoot technical issues and identify root causes

4)      Escalate complex issues to appropriate teams or vendors for resolution

5)      Monitor system performance and identify potential issues before they become problems

6)      Test software upgrades and patches before they are released to users

7)      Create and maintain technical documentation for supported applications

8)      Participate in software development projects and testing efforts

9)      Work with project managers and business analysts to gather requirements for new applications and enhancements

10)  Collaborate with developers to ensure that applications are designed and implemented to meet business needs

11)  Perform other related duties given by the supervisor.

JOB REQUIREMENTS

  • Education: BSC in  IT,  Computer Science,  Software Engineering,   Information Management System or related
  • Experience:5 Years Experience as Application Support Officer or Equivalent

Place of work: IT Application Support and Development Department, Head Office

HOW TO APPLY

  • Qualified applicants are invited to submit their application letter, curriculum vitae and copy of non-returnable supporting documents to Talent Management Department via the link: https://forms.gle/X6KR8hk2zM4HXZYd9 within 5(Five) consecutive days.
  • Only short listed candidates will be communicated.

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